Shipping Policy & FAQs
We ship from our warehouses located at Hong Kong and/or directly from our supplier. Delivery times might be different according to your country and product availability.
How much it cost?
Shipping cost will depend on the product weight, package dimensions and country of destination.
How long does shipping take?
Estimated delivery time:
| North America | |
| United States | 09-20 days |
| Canada | 20-30 days |
| Mexico | 20-40 days |
| South America | |
| Brazil | 25-60 days |
| Chile | 20-50 days |
| Colombia | 20-60 days |
| Peru | 40-60 days |
| Rest of South America | 30-60 days |
| Europe | |
| Spain | 15-25 days |
| Portugal, United Kingdom, France | 15-45 days |
| Switzerland | 15-30 days |
| Italy, Netherlands | 12-35 days |
| Rest of Europe | 20-60 days |
| Central America | 30-60 days |
| Asia | |
| Russian Federation | 15-20 days |
| Japan & South Korea | 15-20 days |
| Phillipines | 30-50 days |
| Singapore | 15-45 days |
| Malaysia | 20-45 days |
| Saudi Arabia & United Arab Emirates | 20-40 days |
| Rest of Asia | 30-60 days |
| Africa | 30-60 days |
| Oceania | |
| Australia | 15-25 days |
| New Zealand | 20-40 days |
| Rest of Oceania | 20-60 days |
Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
Shipping might take longer in Special dates, Christmas, Black Friday, Holidays.
Some product might be shipped and/or arrive separately according to product availability at our warehouses.
These times are estimated delivery times, some products may be delivered sooner, some products may take longer. If you want to make sure how long takes delivery for a specific product please ask one of our agents by email at [email protected]
** Check the product page for special delivery times warnings. **
When will my order be shipped?
Once your order is placed we’ll verify your shipping details are correct. If we see something is missing we’ll contact you by email asking for the missing information. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The fulfillment process takes between 3-6 business days. Once your order is fulfilled you’ll receive a notice by email.
Customs
Our company is not responsible for any charges made buy your country’s customs agency (if applies). Before placing the order please make sure you understand how customs in your country works. Depending on the product, we will be shipping from Hong Kong.
When you place an order you agree you understand how customs in your country works, and any law related to the product you are buying.
Delivery
If the courier is not able to deliver the product due to an incorrect/incomplete address OR if there’s no one to receive the parcel at the specified address, you might need to pick up the product from their office.
If the courier can’t deliver the product and you don’t pick it up from the office, the product will be sent back to us. If that’s the case we can send the product again once we receive it. Please notice that we can only resend the product once. If your address is incorrect or you missed something, please contact us as soon as possible, if not, the product will bounce again and there’s no refund.
ORDERS
I’ve ordered more than one product but I’ve received only one. Where are my other products?
If you order more than one product, you might be receiving them separately. If that’s the case you’ll receive a notice by email once the order is confirmed so you know how many shippings to expect, and you’ll receive a notice once we ship each product.
Why I didn’t received any order confirmation?
We recommend to check your SPAM folder. If your email is not there, please check the email you entered at your profile is correct. We send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
CONTACT & SUPPORT
How can I contact you?
If you have any inquiries with our site or regarding the FAQs, please contact us at [email protected]. If you have inquiries regarding your orders you can contact us at [email protected] so the message is addressed to the right department and we can reply you faster.